Last updated: 17 August 2026
Welcome to The Living Room.
These Terms & Conditions ("Terms") apply to your use of tlrvillas.com and to enquiries, reservations, concierge arrangements, experiences, transportation and other services requested or arranged through The Living Room ("TLR", "we", "us" or "our").
The Living Room is an independent hospitality and travel brand operated from Doha, State of Qatar.
By confirming a reservation or purchasing or requesting a service through The Living Room, you agree to the Terms applicable to that reservation or service.
1. Our Role
The Living Room curates exceptional private villas, personalised stays, concierge services, experiences and travel arrangements.
Depending on the service, TLR may act as:
- a booking and guest-services representative for a villa or accommodation provider;
- an arranger or coordinator of concierge and travel services; or
- the direct provider of certain services where specifically stated.
Many villas, experiences, transportation services and other services available through TLR are owned or operated by independent third-party providers.
We carefully select the properties and providers with whom we work, but ownership and operational responsibility remain with the relevant provider unless expressly stated otherwise.
2. Enquiries and Availability
Information displayed on our website is provided in good faith and is intended to assist guests in selecting a property or service.
Submitting an enquiry, concierge request or experience request does not by itself constitute a confirmed booking.
All reservations and services remain subject to availability and confirmation.
A reservation becomes confirmed only when the guest receives written confirmation from The Living Room or the relevant booking provider and any required deposit or payment has been received.
3. Villa Reservations
Specific conditions may apply to each villa, including:
- Minimum stay
- Maximum occupancy
- Check-in and check-out times
- Deposit requirements
- Payment schedules
- Security deposits
- House rules
- Child policies
- Pet policies
- Events and visitor restrictions
- Cancellation conditions
These conditions may vary between properties.
The applicable conditions will be communicated during the booking process or before the reservation is confirmed.
Where property-specific terms conflict with general information on the website, the conditions supplied with the confirmed reservation will apply to that booking, subject to applicable law.
4. Prices
Prices displayed or quoted may vary according to season, dates, occupancy, length of stay, availability and additional services requested.
Unless expressly stated otherwise, quoted villa rates cover accommodation and the services specifically identified in the quotation or booking confirmation.
Additional services such as transfers, experiences, private chefs, excursions, additional staff, wellness treatments, special events and other concierge arrangements may incur additional charges.
Any applicable taxes, fees or charges will be communicated where required.
5. Payments
Payment requirements will be provided before a booking or paid service is confirmed.
Depending on the reservation, payment may be collected by The Living Room, the property owner, a booking platform, payment provider or another authorised party.
Guests are responsible for ensuring that payments are made according to the agreed schedule.
Failure to make required payments on time may result in cancellation of the reservation or service.
6. Cancellations and Changes
Cancellation and amendment conditions may differ between villas, experiences and services.
The applicable cancellation policy will be communicated before or at the time a reservation or paid service is confirmed.
Guests should review these conditions carefully before making payment.
Where a guest requests a change after confirmation, we will make reasonable efforts to assist, but changes remain subject to availability and may involve additional charges.
Refunds, where applicable, will be processed according to the conditions attached to the relevant booking or service.
7. Security Deposits and Property Damage
Certain villas may require a refundable security deposit.
Guests are responsible for treating the property, furnishings, equipment and surroundings with reasonable care.
The lead guest may be held responsible for loss or damage caused by members of their group or invited visitors, excluding reasonable wear and tear.
Where damage, loss or exceptional cleaning occurs, reasonable documented costs may be deducted from a security deposit or charged to the guest, subject to the applicable property conditions.
8. Guest Responsibilities
Guests must:
- Provide accurate booking information
- Respect maximum occupancy limits
- Follow reasonable villa and property rules
- Respect neighbours, staff and local communities
- Use the property and facilities responsibly
- Comply with applicable laws
- Inform us promptly of significant problems during their stay
Properties must not be used for parties, commercial activities, events, photography, filming or other purposes beyond normal private accommodation unless specifically approved in advance.
9. Concierge Services and Experiences
The Living Room offers personalised concierge arrangements rather than a fixed catalogue of tours.
When you request an experience, transfer, chef, wellness service, excursion or other concierge arrangement, we may select and coordinate an appropriate provider based on factors including your preferences, location, availability, group requirements and service standards.
Where the service is delivered by an independent provider, that provider remains responsible for the safe and proper delivery of its service.
Additional provider-specific terms may apply and will be communicated where relevant.
10. Transportation
Transportation arranged through TLR may be provided by independent licensed or otherwise appropriately authorised transportation providers.
Journey times are estimates and may be affected by traffic, weather, road conditions, flight changes or circumstances beyond reasonable control.
Guests are responsible for providing accurate arrival, departure and flight information.
11. Activities and Personal Safety
Certain experiences may involve inherent risks, including ocean activities, wildlife encounters, hiking, cycling, water sports, adventure activities and other outdoor experiences.
Guests are responsible for considering whether an activity is appropriate for their individual circumstances and for following reasonable safety instructions provided by the operator.
Where relevant, guests should disclose information that is reasonably necessary for an operator to provide a requested service safely.
TLR may decline to arrange an activity where we reasonably believe that doing so would create an unacceptable safety or operational risk.
12. Children
Parents, guardians or responsible adults remain responsible for the supervision and welfare of children travelling with them unless a specifically contracted childcare service provides otherwise.
Age restrictions may apply to certain properties, facilities or experiences.
13. Travel Documents, Insurance and Personal Belongings
Guests are responsible for ensuring that they hold appropriate passports, visas, entry permissions and other travel documentation.
We strongly recommend appropriate travel insurance covering circumstances relevant to the trip, which may include cancellation, medical treatment, personal belongings and activities undertaken during the stay.
Guests remain responsible for their passports, money, valuables and personal belongings.
14. Property Information and Photography
We make reasonable efforts to ensure that property descriptions, photographs, amenities and other website information are accurate.
However, properties may occasionally undergo changes to furnishings, décor, landscaping, equipment or services.
Photography is illustrative of the property and its character at the time it was produced and minor changes do not normally constitute grounds for cancellation.
If a material change occurs that significantly affects a confirmed reservation, we will make reasonable efforts to inform the affected guest.
15. Events Beyond Reasonable Control
Neither TLR nor a relevant service provider will be responsible for failure or delay caused by circumstances beyond reasonable control, which may include severe weather, natural disasters, government action, civil disturbance, epidemic or public-health restrictions, utility failures, transportation disruption, strikes or other extraordinary events.
Where such circumstances materially affect a booking, we will make reasonable efforts to assist the guest and work with the relevant provider to identify an appropriate solution.
Any refund, credit or alternative arrangement will depend on the circumstances and the terms applicable to the affected booking.
16. Problems During Your Stay
If something is not right, please tell us as soon as reasonably possible.
Our concierge team will make reasonable efforts to resolve issues promptly and, where necessary, coordinate with the villa owner, property manager or service provider.
Allowing us an opportunity to address a problem during the stay will usually provide the best opportunity for an effective solution.
17. Independent Service Providers
Villa owners, property managers, drivers, guides, experience operators, chefs, wellness practitioners and other third parties may operate independently from The Living Room.
TLR is not responsible for acts, omissions or failures of an independent provider beyond the extent to which responsibility cannot lawfully be excluded or where the loss results directly from TLR's own failure to exercise reasonable care in selecting or arranging the service.
Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded.
18. Website Use
The content, branding, design, text and original materials appearing on tlrvillas.com are owned by or licensed to The Living Room unless otherwise stated.
They may not be reproduced, commercially exploited or represented as belonging to another business without appropriate permission.
Visitors must not misuse the website, interfere with its operation or attempt unauthorised access to its systems or data.
19. Privacy
Personal information is handled according to our Privacy Policy, available through the website footer.
20. Communications
Guests may communicate with TLR through email, website forms, telephone, WhatsApp or other communication channels we make available.
Important booking conditions, prices, confirmations or changes should be retained by the guest for reference.
21. Complaints
We want problems to be resolved fairly and quickly.
If you have a complaint that has not been resolved during your stay or service, please contact:
Please provide your booking or request reference and sufficient information for us to investigate the matter.
22. Governing Law
These Terms and your relationship with The Living Room are governed by the applicable laws of the State of Qatar, subject to any mandatory consumer or other legal rights that may apply to a particular booking, service or jurisdiction.
Any dispute that cannot be resolved amicably will be subject to the competent courts of the State of Qatar, unless applicable mandatory law requires otherwise.
23. Changes to These Terms
We may update these Terms periodically to reflect changes in our services, business structure, technology or applicable requirements.
The Terms applicable to a confirmed booking will generally be those provided or made available at the time of confirmation, unless a change is required by law or agreed with the guest.
24. Contact
For questions concerning these Terms or a reservation:
The Living Room Doha, State of Qatar hello@tlrvillas.com
The legal entity operating The Living Room will be added to these Terms following completion of the company's incorporation in the State of Qatar.