Last updated: 17 August 2026
The Living Room ("TLR", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us.
The Living Room is an independent hospitality and travel brand operated from Doha, State of Qatar. This Privacy Policy explains how we collect, use, store and share personal information when you visit tlrvillas.com, make an enquiry, request a villa stay, contact our concierge, request an experience or travel service, or otherwise communicate with us.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Telephone or WhatsApp number
- Country of residence
- Villa or accommodation preferences
- Arrival and departure dates
- Number of adults and children travelling
- Travel and flight information where required
- Experience, transfer and concierge requests
- Dietary, accessibility or other preferences that you voluntarily provide
- Messages and communications you send to us
- Booking and payment-related information where applicable
- Technical information relating to your use of our website, including browser, device and website usage information where analytics or cookies are enabled
We only ask for information reasonably necessary to respond to your enquiry, arrange your stay or provide the services you request.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries
- Arrange and manage villa reservations
- Provide concierge services
- Arrange experiences, tours, transfers and transportation
- Personalise your stay and recommendations
- Communicate with you before, during and after your stay
- Coordinate requested services with villa owners and approved service providers
- Process or facilitate payments where applicable
- Maintain appropriate booking and service records
- Improve our website, services and guest experience
- Protect against fraud, misuse or security incidents
- Meet applicable legal and regulatory requirements
We do not sell your personal information.
3. Sharing Information With Service Providers
The Living Room works with carefully selected third parties to provide requested services.
Where necessary to fulfil your request, relevant information may be shared with parties such as:
- Villa owners and property managers
- Accommodation providers
- Concierge partners
- Drivers and transportation providers
- Tour and experience operators
- Guides
- Chefs and catering providers
- Wellness practitioners
- Payment and booking service providers
- Technology providers supporting our website and operations
We share only the information reasonably required for the relevant service.
Some providers may be located outside Qatar or outside the country in which you live or are staying.
4. International Services and Data Transfers
The Living Room serves international guests and works with properties and service providers in different countries.
As a result, information required to arrange your stay or requested services may be processed or shared across international borders.
We take reasonable steps to ensure that personal information is handled appropriately and only for legitimate purposes connected with providing our services.
5. Marketing Communications
We may occasionally contact guests about The Living Room properties, experiences, destinations or services where permitted and appropriate.
Where consent is required, we will request it.
You may ask us to stop sending marketing communications at any time by contacting us at hello@tlrvillas.com.
Operational communications relating to an enquiry, reservation or service request are separate from marketing communications.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies required for website functionality, security, preferences and analytics.
Where required, visitors will be provided with appropriate information or choices concerning non-essential cookies.
Third-party services integrated into the website may also use their own technologies subject to their respective privacy policies.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and booking records, resolving disputes and meeting legal or regulatory requirements.
When information is no longer reasonably required, we will take appropriate steps to delete, anonymise or securely dispose of it.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your Information and Requests
Subject to applicable law, you may contact us to request information about personal data we hold concerning you, ask us to correct inaccurate information, request deletion where appropriate, or raise a concern about how your information is being handled.
Requests can be sent to:
We may need to verify your identity before acting on certain requests.
10. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
The Living Room is not responsible for the privacy practices, security or content of third-party websites. We encourage visitors to review the privacy policies of those services where appropriate.
11. Children
Our services may be used by families travelling with children. Information concerning children should normally be provided by a parent, guardian or responsible adult and should be limited to what is reasonably necessary to arrange the requested accommodation or service.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business structure or applicable requirements.
The current version will always be published on this website with the date of the latest update.
13. Contact
For privacy questions, requests or concerns, please contact:
The Living Room Doha, State of Qatar hello@tlrvillas.com
The legal entity operating The Living Room will be updated in this Privacy Policy following completion of the company's incorporation in the State of Qatar.